Akibia Consulting, a provider of customer relationship management (CRM) solutions, and TidalWire Inc.a storage networking connectivity products, information and services vendor today announced the launch of TidalWire's on-line business built upon Siebel eBusiness Applications.
"Our mission is to provide our customers the best storage networking products, information and service," said Jeff Brandes, president of TidalWire. "The best way to do this is to have technological solutions that ensure superior customer service, regardless of which channel our customers prefer for doing business with us. With the selection of Siebel eSales from Siebel Systems and the CRM expertise of Akibia, we have a winning combination that gives us a key competitive advantage."
According to the companies, this CRM initiative was prompted by TidalWire's desire to build an eBusiness solution to best serve its customers and to enhance ordering capabilities.