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The Software Technical Assistance Recognition (STAR) Award for Mission-Critical Support, announced at the Horizons 2002 World Conference in Savannah, Georgia, recognizes EMC's customer service and technical customer support for its CLARiiON and Symmetrix customers worldwide.
"The SSPA STAR Award winners provide a `best of breed' showcase of the top talent within our industry," said Bill Rose, SSPA Founder/Executive Director. "EMC delivers world-class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry." The SSPA is the leading industry association for information technology professionals.
"'Mission-critical' describes the vast majority of the environments in which EMC customers employ our information storage solutions," said Leo Colborne, EMC Vice President of Global Technical Support. "In an era when `minutes equal millions,' EMC's technical support professionals know all too well the importance of keeping our customers up and running 24 by 7. It is gratifying to be formally recognized for our service strength by other leaders in the industry."