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QLogic Corp. this week introduced the SANtrack(TM) Service and Support Program for QLogic SANbox(TM) switches and SANblade(TM) host bus adapters (HBAs) to meet a wide range of customers' storage networking needs.
Designed to provide customers with the flexibility to create their own unique service and support package, the SANtrack Service and Support Program provides a diverse range of services including: "Select" and "Prime" service plans, pre-install analysis, installation, SANtrack technical training, onsite service and spares upgrades.
"QLogic SANblade HBAs and SANbox switches allow a wide range of organizations to exploit the power of their SANs," said Jeff Nesler, director of technical services and support, QLogic Corp. "Whether it's a small firm implementing a network with ten devices, or a Fortune 100 corporation creating a large infrastructure with thousands of SAN components, the QLogic SANtrack Service and Support Program allows them to choose the services that best meet the unique demands of their business. This program enables our channel partners to be successful by allowing them to offer a more complete portfolio of services, including field service."
The Prime plan is designed for companies that demand business continuity with always-available support. The plan includes 24x7 help desk availability, four-hour onsite service commitment and hardware replacement from strategically placed service inventory locations.
QLogic offers the Select plan for businesses who require next-business-day support. The plan includes hardware, software and firmware coverage, help desk accessibility and onsite service with next business day hardware replacement from strategically placed service inventory locations.
The SANtrack program also includes courses and certification for QLogic SANbox switches and SANblade HBAs. QLogic has trained thousands of technical professionals worldwide. Now including additional training on SANblade HBAs, these courses are consistently rated as some of the best technical training on Fibre Channel SANs available. Coursework includes an overview of hardware and software components of QLogic's SAN products, features and benefits. Engineers, storage professionals, consultants and technical professionals are educated on installation and configuration of QLogic's SAN solutions using real-world examples. Upon successful test completion, participants receive a QLogic SANtrack certification.