Snap Offers New Service and Support Packages - EnterpriseStorageForum.com

Snap Offers New Service and Support Packages

Download the authoritative guide: Enterprise Data Storage 2018: Optimizing Your Storage Infrastructure

Snap Appliances(TM), a wholly-owned subsidiary of Quantum Corp. and a manufacturer of NAS solutions, announced two new service and support packages for the rack-mountable Snap Server(R) 4100 and newly shipping Snap Server 12000.

"Snap Appliances continues to set the pace as a leading storage solution provider by offering added values to Snap Server customers," said Ray Robidoux, president of Snap Appliances. "As storage needs continue to grow, customers require and expect additional service and support for their NAS devices. We will continue to meet our customers' requests by offering exceptional service to support our Snap Server product line."

The company said its most inclusive plan provides on-site service and support on calls seven days per week, 24 hours a day, with a four-hour response time available in most metropolitan areas. A second service choice provides customers with next business day on-site service and support throughout the U.S. five days per week from 8:00 a.m. to 5:00 p.m. local time.

Snap Appliances is also offering on-site installation and configuration for the Snap Server 12000 at a one-time charge of $900 MSRP. According to the company, the newly announced Snap Server 12000 is the highest-capacity NAS device in its product line, and offers nearly a terabyte of capacity in a 3U rack-mountable form factor.

The new service packages were announced in conjunction with the return to standard factory support for every new Snap Server including a one-year parts and labor warranty, advanced Web support tools and extensive telephone support, the company said. Customers can currently purchase additional on-site service and support packages through VAR and catalog resellers. The Snap Server product line is available for North American VARs through Snap Appliances' authorized distributors: Tech Data, Bell Microproducts and Ingram Micro.


Comment and Contribute

 


(Maximum characters: 1200). You have characters left.

 

 

Storage Daily
Don't miss an article. Subscribe to our newsletter below.

By submitting your information, you agree that enterprisestorageforum.com may send you ENTERPRISEStorageFORUM offers via email, phone and text message, as well as email offers about other products and services that ENTERPRISEStorageFORUM believes may be of interest to you. ENTERPRISEStorageFORUM will process your information in accordance with the Quinstreet Privacy Policy.

Thanks for your registration, follow us on our social networks to keep up-to-date