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Seagate In-Lab Recovery Service: Product Overview and Insight

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See our top list of Best Data Recovery Services

Bottom Line:

One might expect that Seagate, with its dominance of the HDD and SDD manufacturing market, would one of the biggest players in data recovery. However, it appears to focus its marketing efforts more on its software-based services rather than its in-lab services.

User reviews are not impressive, and there's no lack of negative comments. It may be a candidate for home users with laptop or PC issues, but businesses with server, NAS and RAID issues should think twice, unless under warranty from Seagate. It sits behind Ontrack, Gillware, and DriveSavers in overall in-lab recovery capabilities. And in fact, Seagate has relationships with other providers in this guide for data recovery.

Description:

Seagate offers a range of services to recover data from PCs, laptops, external drives, tablets, and smart phones, as well as RAID and NAS arrays. Seagate Recovery Software is a tool for consumers and enterprises when the storage device is not physically damaged.

The company encourages customers to first use its recovery software. But if a storage media is physically damaged, or data is lost on a mobile device, the in-lab service offers no haggle pricing, and users only pay for successful recoveries.

While data recovery periods vary, in-lab services can take anywhere from two business days to three weeks.

What Recovered:

HDDs, external drives, SSDs, smart phones, RAID.

How Implemented:

  • Submit a case online or by phone
  • Ship device
  • Monitor progress via online web portal
  • Get your files back

Lab Locations:

Cupertino, California

Core Markets:

Americas, Europe, Asia Pacific and China

“Seagate has bad reviews but they saved my butt. Hard drive was making the dreaded clicking noises so I sent it to Seagate since it was still under warranty.  As part of the warranty, not only did I receive a replacement 2TB drive, but Seagate sent another 4tb drive with the recovered data a few weeks later. There were a few photos here and there that were missing but for the most part they came through in the clutch. The only part of the process that frustrated me was how long the process took. For the $600+ you pay, you'd think they'd recover your data and send it back in a week. Nope! Took them almost 4 weeks which was agonizing when you're constantly worried about important photos.”

Pricing:

The cost for in-lab recovery is $49.99 per drive, which is a flat fee to engage. From there, the recovery fee depends on the type of drive, drive condition and recovered data.

Its software recovery products costs $99 for up to five system installs or $79 for one.

Seagate

Clean room

No evidence of clean room certification

Media

HDD, external, SSDs, phone, RAID

Lab location

California

Core markets

Mainly consumer

Pricing

$50 to engage and then pricing based on damage level

Key Differentiator

Legacy name brand, handles all hardware

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