WeRecoverData: Product Overview and Insight

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Bottom Line:

WeRecoverData claims it can recover data from any storage device, with a very high success rate. However, real-world experience makes clear that not all data can be recovered. Mixed user reviews back this up, and poor customer communication can be an issue.

WeRecoverData appears to offer solid recovery services for hard drives and other media – it has a reputation as a data recovery expert. But for more advanced or complex repairs, or the budget allows, it may be better to send the media to a top tier provider.

Description:

WeRecoverData offers ISO 4 Class 10 and ISO 5 Class 100 clean rooms for its media recovery services. These services are either emergency response, on-site, remote and in-lab, available 24/7/365 and worldwide. It is a GSA-approved government contractor and is SSAE16 Certified and HIPAA compliant. When it recovers data, it encrypts it before returning to the client.

It can deal with physical or logical damage due to mechanical and electrical failure, software corruption or human error, including:

• Computers that won’t boot

• Inaccessible drives and partitions

• Applications that are unable to run or load data

• Corrupted data and viruses

• Hard drive component failure

It also provides litigation support services designed for attorneys and individuals those involved in investigating and discovering evidence for legal cases. Tape eDiscovery, cellphones eDiscovery, and computer investigation services are part of this.

What’s Recovered:

HDD, SSD, mobile devices, external drives, flash memory drives.

How Implemented:

After evaluating the storage device, a price quote is provided stating the recovery costs, the time frame needed, and the nature of the failure. Offers rush to standard services, though customer comments discuss delays.

“Not only were they able to recover my data, they did so in a matter of days. The customer service is unmatched by any company in any industry,” said one home office user.  

Lab Locations:

New York City, with representation in North America, South America, Europe and the Middle East.

Core markets:

Home, small business, healthcare, and government.

“The repair took far looking then the 7-9 days they said it would take.  When the news that it was a unsuccessful repair it was presented in a very poor way. My experience with this company is similar to the DMV,” said an enterprise user.

Pricing:

Fees are determined by the type of storage device that has failed, the media’s physical or logical problem, as well as by the time and expertise needed to fully recover and reconstruct the data. Basic hard drive recovery is available for less than $1,000 but prices rise for more complex projects. For example, enterprise drive repairs can be more than $2,000.